FAQ

TopDog charges a flat rate of $3.95 for shipping on all orders under $60. If your order equals more than $60 shipping is FREE. Additional charges on all orders apply for Rural or Signature Deliveries.

Absolutely! At TopDog Nutrition, we guarantee a completely safe and secure online shopping experience for all our customers. We utilize a third-party payment processing software that encrypts and secures all credit card and payment information to ensure maximum safety. Rest assured that no one within our team can access your sensitive payment details. Saved credit card information is securely retained by Westpac. We prioritize the use of the most secure technology to safeguard our customers' personal data.

How can I contact TopDog?

Do you offer Loyalty Points?

How do I track my order?

How do I know which product is right for me?

Do you offer Gift Cards?

Do you offer refunds?

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You can contact us through a number of ways including our Live Chat service, via email at dispatch@topdognutrition.co.nz or through a number of our social media channels.

Yes, we have a Dog Club Loyalty points system, where for every order you place online you earn rewards points which can be redeemed for discounts off your future orders! Check it out here.

Order notifications and tracking are automatically sent to your email post-purchase. Once your order is placed you will receive a number of emails including when the courier is about to deliver your parcel.

If your unsure about which protein, pre workout, creatine or any other supplement is right for you! Hit us up on live chat and we can give you friendly advice!

Yes! We have a range of online redeemable Gift Cards available here

Yes! As long as the product is unopened, or not a clearance product. We can offer you a refund, find out more here.